Privacy Policy
Welcome to Quiet Opulence. We are committed to safeguarding the privacy and security of your personal information, especially given the highly discreet and personal nature of the luxury home stewardship services we provide. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website at Thequietopulence.com engage with us, or utilize our services.
By accessing or using our Website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services, manage our relationship with you, and uphold our commitment to absolute discretion and "unseen perfection."
a. Information You Provide Directly to Us: When you inquire about our services, request a consultation, or become a client, you may provide us with:
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Contact Information: Your name, address, email address, phone number.
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Home & Property Details: Information about your home's size, layout, specific materials, security systems (e.g., alarm codes, entry instructions), preferred cleaning products, special instructions regarding valuables or sensitive areas, and any other details necessary for service delivery.
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Scheduling Preferences: Your availability and desired service frequency.
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Payment Information: Billing address and payment details (processed securely via third-party payment processors, we do not store full credit card numbers on our servers).
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Communication Content: Records of your correspondence with us (e.g., emails, phone call notes).
b. Information We Collect Automatically: When you visit our Website, certain information may be collected automatically, including:
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Device Information: IP address, browser type, operating system, device identifiers.
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Usage Data: Pages visited, time spent on pages, links clicked, referral sources.
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Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your Browse experience, analyze website traffic, and understand user behavior.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To Provide and Manage Services: To understand your specific needs, create tailored stewardship plans, schedule and deliver our services, and manage our ongoing client relationships. This includes using sensitive home details to ensure proper access, security, and execution of our services.
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To Process Transactions: To process payments for services rendered.
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To Communicate with You: To respond to your inquiries, provide service updates, send invoices, and communicate important information related to your service.
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For Internal Operations: To improve our services, enhance our Website, conduct internal analytics, prevent fraud, and ensure the security of our systems.
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To Comply with Legal Obligations: To meet legal and regulatory requirements.
3. How We Share Your Information
Your privacy is paramount, and absolute discretion is fundamental to our service.
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Service Providers: We may share necessary information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, IT support). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
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Our Vetted Teams: Information about your home and specific service instructions is shared only with the dedicated "Quiet Opulence" two-person team assigned to your property. All team members are rigorously vetted, thoroughly trained in discretion, and bound by strict Non-Disclosure Agreements (NDAs) to ensure your privacy and the confidentiality of your property details.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
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With Your Consent: We may share your information for any other purpose with your explicit consent.
We will never sell, rent, or lease your personal information to third parties for their marketing purposes. We take extraordinary measures to ensure the confidentiality of your home details and personal schedules.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
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Secure Storage: Storing sensitive client information in encrypted and secure systems.
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Access Control: Limiting access to your information to only those employees and service providers who need it to perform their duties.
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Employee Training & NDAs: Our team members are extensively trained on privacy protocols and confidentiality, reinforced by legally binding NDAs.
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Physical Security: Protocols for handling and storing physical keys or access codes.
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Secure Communications: Utilizing secure channels for transmitting sensitive data where appropriate.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our services, comply with legal obligations, and resolve disputes.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
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Access: The right to request a copy of the personal information we hold about you.
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Correction: The right to request that we correct any inaccurate or incomplete information.
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Deletion: The right to request that we delete your personal information, subject to certain exceptions.
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Objection: The right to object to our processing of your personal information in certain circumstances.
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Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
8. Third-Party Links
Our Website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: